Q&A

1. Ordering

Q1: How do I place an order with Threedium?
A: Choose the product category you want (figurines, magnets, keychains, and more), upload your image or model link, and complete checkout. Our AI-powered pipeline handles the rest, and you’ll receive a confirmation instantly.

Q2: What type of images or inputs give the best 3D results?
A: Clear, well-lit images with multiple angles work best. If you're providing a 3D model, higher-quality meshes produce better AI-enhanced results. Avoid blurry, low-resolution, or heavily filtered photos.

Q3: Can I edit or cancel my order after submission?
A: Yes — but only before production begins. Contact our support team immediately if you need changes. Once the model enters processing or printing, modifications are no longer possible.

2. Production

Q1: How long does it take to create a 3D product?
A: Production time is typically 5–12 business days, depending on complexity and requested finishing options. You’ll be notified at every major step.

Q2: What technology and materials do you use?
A: Threedium combines AI-powered 3D reconstruction with full-color resin printing to deliver vibrant, durable, and highly detailed results. Each model is refined for optimal printability before production.

Q3: How accurate is the AI-generated 3D model?
A: Our next-generation model, Julian NXT, ensures high-level detail, accurate proportions, and clean geometry. Small artistic imperfections are manually corrected when needed.

Q4: Can I request revisions before the model is printed?
A: Yes. If you want minor adjustments or notice something off, we can revise the 3D model prior to final printing to ensure you are satisfied.

3. Shipping

Q1: Do you offer worldwide shipping?
A: Yes — Threedium ships globally. Delivery times and courier availability vary by region.

Q2: How long does shipping usually take?
A: Standard worldwide delivery takes 7–15 business days, depending on your location.

Q3: Which carriers do you use?
A: We ship with reliable logistics partners such as YunExpress and others selected based on your region for faster and safer delivery.

Q4: Will I receive tracking information?
A: Absolutely. A tracking link will be emailed to you the moment your order ships.

4. Pricing & Payment

Q1: Which payment methods are accepted?
A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and additional secure payment options at checkout.

Q2: Are taxes and customs fees included?
A: Taxes depend on your country or state. Some international orders may incur customs or import fees, which are the responsibility of the recipient.

5. Guarantee & Return Policy

Q1: What if I am not satisfied with my final 3D product?
A: Our goal is perfection. If the final product doesn’t meet expectations, we will work with you to correct the issue.

Q2: Do you provide refunds or reprints?
A: If your item arrives damaged or defective and you provide an unboxing video, we will issue a free reprint at no extra cost. Since products are fully custom-made, refunds are typically not offered — but reprints are unlimited until the issue is resolved.

6. Other Questions

Q1: Who owns the rights to my uploaded images or models?
A: You retain full ownership over your uploaded content. Threedium does not claim rights to your photos or designs; they are used solely for creating your product.

Q2: How is my data protected?
A: We take privacy seriously. Uploaded files are stored securely, used only for production, and deleted afterward unless you request that we save them for future orders. We never share or sell your data.