Contact

Contact Us

Thank you for choosing Threedium.
We’re here to help with anything you need — questions, feedback, technical support, or business inquiries.
Our mission is to make creating in 3D simple, fast, and accessible for everyone, and our team is ready to assist you at every step.

1. General Inquiries

If you have a question about our platform, your 3D models, credits, or anything else, you can reach us through:

Email: support@threedium3d.com
Instagram: @Threedium
X (Twitter): @Threedium
Discord: Join our community for quicker replies and support

We typically respond within 2–3 business days.

2. Orders & Product Support

If your message is related to a 3D print order, model issue, or payment, please include:

• Your order number (if applicable)

• Product type (e.g., Keychain, Figurine, Fridge Magnet)

• Any screenshots, images, or videos if reporting a model or print issue

Urgent issues (e.g., defective or missing items)
→ Please include “URGENT” in the subject line so our team can prioritize your ticket.

3. Business & Partnership Inquiries

For collaborations, influencers, affiliate opportunities, bulk orders, or commercial licensing, contact us at:

Email: partnerships@threedium3d.com
Instagram / X: @Threedium (Business DM)

We aim to respond within 3 business days, with faster turnaround for high-priority requests.

4. Response Time & Working Hours

Working Hours: Monday – Friday, 9:00 AM – 6:00 PM GMT+1

• Standard inquiries: 2–3 business days

• Urgent issues: Prioritized when clearly labeled

• Discord questions: Usually answered faster by our community & support team

5. Mailing Address & Logistics

Mailing Address (Not for returns):
Threedium 3D Labs
Belgrade, Serbia

Note: Returns or physical shipments require prior approval from our support team.